Privacy Policy

Privacy (Website)

Visitors to our Website

When someone visits we use a 3rd service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.

If we ever do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Contact Us Page on our website

As well as our phone number, people can also contact us using a short contact form on our website. You can see it here - We ask people to fill in their name, email address, and any other information they want to add. This information is emailed to The information in these emails is treated with confidence and is not shared with anyone at any time, it is simply used to establish a point of contact with interested parties.


We do not store customer information for the purposes of email marketing, and at no time is our customer information passed or sold to 3rd parties.

Links to Other Web Sites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Access to Your Personal Information

You are entitled to access the information that we hold. Your contact for data protection is Alan Brown. The email address is

Changes to this Privacy Notice

We keep our privacy notice under regular review. This privacy notice was last updated on 16th May 2018.


What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.

You can find more information about cookies at and

Cookies used on the Website

The website does not use create any other cookies other than the ones used by Google Analytics (see above).

Privacy (General)

What information do we need?

Creative Online Media Ltd is a data controller of information provided to it by its customers (data subjects). We sell services to commercial entities and not private individuals. We collect the following information to enable us to do business with our customers.

We also retain information from enquiries and correspondence from our customers. This information can come to us by email and/or our support ticketing system which we host securely on our hosting environment with Hosting Ireland.

Why do we need to gather this information?

We need this information to be able to provide services to our existing and new customers. These details are required for us to be able to support these services on an on-going basis.

What do we do with the information we gather?

Your data is hosted and processed with our hosting partner, Hosting Ireland. Hosting Ireland has offices and Data Centre facilities located in Ireland. Hosting and storage of your data takes place in BT Citywest Datacentre in Dublin, Ireland. Hosting Ireland, like ourselves, take the security of your data very seriously, and appropriate technical and organisational measures are taken to protect it.

Your data will not be transferred to any third-party unless this is required for one of the following reasons:

Any such third-party will have similar appropriate data protection policies.

We do not and never shall sell your personal data to third parties for marketing or advertising purposes.

We have standard data processing agreements in place with all data controllers.

How long do we keep your data?

We only keep your personal data for as long as is needed to enable us to deliver services to you. After we have finished delivering services to you we delete customer information after 1 year.

Examples of the Data we store

We store a range of Customer Data on our servers, however, we do not access this information without your express permission, and so we are not considered to be the data controller, but rather a data processor.

Examples of Customer Data includes:

What about Data Security?

We, like are our hosting partners, Hosting Ireland, take all reasonable steps including appropriate technical and organisational measures to protect your Personal Data. Hosting Ireland has achieved the Cyber Essentials Security Certification Standard.

Our Hosting Services

Under GDPR, a "controller" determines why and how personal data is processed. A "processor" processes personal data on behalf of the controller. We have limited knowledge of the data that each customer processes via the hosting infrastructure ("Customer Data"). We only process Customer Data in accordance with our customer's instructions. Therefore, Creative Online Media Ltd is a processor of customer data hosted with us; the customer is a controller and ultimately is responsible to the Information Commissioners Office. Any content posted, uploaded, sent to or otherwise made available by you or your own data subjects on your hosting account is not subject to our Privacy Notice.

Services include:

Customer Data is primarily stored in BT City West Datacentre, Dublin, Ireland (within the EU/EEA). This has ISO 27001, ISO 20000, ISO9001 and ISO14001 certification. Backups may also be stored in AWS Dublin, Ireland.

Your rights under GDPR

GDPR regulations state that you have the right to make requests to see what information we hold on you. If you believe the information is incorrect, or if you wish to have the data deleted, please contact us on and we will organise for the information to be provided.

If you wish to complain about any aspect of how we store or process your data, please email

Alternatively, if you feel you need to make a complaint, you can contact the Information Commissioners Office (ICO) on

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